May 18, 2017

NOTE: This is an updated version of my post originally published on

If you've been reading this blog for any length of time, you've probably picked up on my core message: designing and delivering engaging, memorable and unexpected learning experiences - w...

May 11, 2017

Like most bloggers, I too have an occupation that takes up the better part of my day (what some might call a "day job") - I lead the in-house video production team at Mitsubishi Electric Cooling & Heating.

I actually created my Video Production role 3.5 years ago,...

May 3, 2017

NOTE: This is a revised post from my original blog site at 

This week, let’s talk about what you deliver to your learners. Not the specifics of the end product that you deliver, but your learners’ actual experience with you as the trainer/teacher/ins...

April 26, 2017

NOTE: This is a revised post from my original blog site at 

The Simple Solution..."
Yes, by the end of this post you will understand what I am describing. 

But it will not be an easy solution.

"Easy" to me implies that little effort is required...

April 19, 2017

In the final prep of any customer meeting or training course, there is the realization of just how much information you feel that you need to communicate to your customers.

And no matter the setting of the training or meeting (conference room, tropical paradise, downtow...

April 12, 2017

BINGO...'s not just for your grandparents. It's a powerful and nuanced training tool that you can...and with your students as well.

Here are three reasons why:

  • Every ecstatic cry of "BINGO" results in an opportunity for one of your participants to...

March 31, 2017

As you observe the students entering your classroom, their nonverbal expressions tell you much about their desire to spend the next few hours with you.

And as you continue to observe your students, you will be able to associate them to one of three t...

March 24, 2017

(revised 3/24/2017) - NOTE: This is a revised post from my original blog site at

Despite being an introvert, I keep finding myself in situations where I'm resisting the status quo, fighting the "system" or simply trying something that's never been done be...

March 8, 2017

Before we begin, let me ask you a question:

When was the last time a customer called you personally to say how much his or her employees LOVED your training course? 

We'll come back to your answer shortly.

I recently had an opportunity to share the fundamentals...

February 24, 2017

Recently, I had the opportunity to be an observer in a training course. It was an established, one-day course that had been customized specifically for the customer. The intent was to provide an overview of the product line, discuss the features and benefits and how to...

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