November 7, 2017

No doubt that at some point, your company has handed you slides that have been crafted with a specific message and deliberate talking points. You've been told not to change or skip the slides, but to use them (and speak to them) as they have been written.

We can assume...

May 3, 2017

NOTE: This is a revised post from my original blog site at kenwbrown.com. 

This week, let’s talk about what you deliver to your learners. Not the specifics of the end product that you deliver, but your learners’ actual experience with you as the trainer/teacher/ins...

April 19, 2017

In the final prep of any customer meeting or training course, there is the realization of just how much information you feel that you need to communicate to your customers.

And no matter the setting of the training or meeting (conference room, tropical paradise, downtow...

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How Do You Greet Your Customers (When They Arrive At Your Office)?

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