May 3, 2017

NOTE: This is a revised post from my original blog site at 

This week, let’s talk about what you deliver to your learners. Not the specifics of the end product that you deliver, but your learners’ actual experience with you as the trainer/teacher/ins...

April 19, 2017

In the final prep of any customer meeting or training course, there is the realization of just how much information you feel that you need to communicate to your customers.

And no matter the setting of the training or meeting (conference room, tropical paradise, downtow...

April 12, 2017

BINGO...'s not just for your grandparents. It's a powerful and nuanced training tool that you can...and with your students as well.

Here are three reasons why:

  • Every ecstatic cry of "BINGO" results in an opportunity for one of your participants to...

February 24, 2017

Recently, I had the opportunity to be an observer in a training course. It was an established, one-day course that had been customized specifically for the customer. The intent was to provide an overview of the product line, discuss the features and benefits and how to...

December 30, 2016

Our participants come into our training course with an agenda of what they want to see, hear and learn. Unfortunately, that agenda is locked away in their brains. So how can we get to it to find out what they want? We could ask them, but we'll likely not get the full s...

December 29, 2016

While working in the Training & Documentation group at a large telecom company, I attended the 2000 Online Learning Conference to find out what was new in online media.

Somehow, I stumbled into a standing-room only presentation being given by Roger Schank. I wasn’t awar...

December 29, 2016

The following is - incredibly and unbelievably - a true story about my unique experience with a training vendor.

In 2010, I was managing a very small training team, and our primary focus was on developing and supporting the training we provided to our external customer...

December 29, 2016

I had just been promoted into the role of Training Manager for our division and my first task was to redesign the 4-hour Intro to our Company workshop that our sales people presented to contractors.

So, I drove from Atlanta to Louisville, KY to see one of our sales mana...

December 28, 2016

Think back to the last training course you attended.

How long after the course did you ask yourself, “What did I learn?” - only to realize that you didn’t learn much at all.

Chances are the course may have done little to grab and hold your attention, allow you opportun...

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